At Sparkle Spotless, we ensure homes are not just clean, but safe and healthy too. We prioritize green cleaning methods and utilize disinfectants to provide a thorough clean. Our team consists of employed cleaners who are fully insured, bonded, and trained to adhere to Sparkle Spotless' meticulous checklists.

At Sparkle Spotless, we offer flexibility regarding your presence during cleaning appointments. When booking, you'll have the option to provide entry instructions. If you have a doorman or can leave a key, there's no need for you to be present. Alternatively, you're welcome to stay during the clean, following social distancing guidelines for safety. Your comfort is our priority. Please ensure you don't miss your appointments. We'll send reminders via email or text. However, if our cleaner can't access the space as per your instructions, or if you're not present as arranged, a lock-out fee may apply.

Yes, Sparkle Spotless is insured and bonded. We understand that the trust you gave us to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of when the appointment is completed either by email hello@sparklespotless.com or by phone 1 (236) 777-0108.

We love animals, but they don't always love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements while we are in your home. We will ask about pets during the booking process.

We use and provide environmentally friendly supplies and nearly all equipment required for cleaning your apartment, with a few exceptions. We do not provide: Vacuum; Conventional mop and bucket; Step stool; Toilet brush; or Specialty products, including, but not limited to: Heavy-duty bathroom cleaner; Wood cleaner; Bleach; or Stainless steel cleaner. We are happy to use these items, if provided by you, and left out in clear view for our cleaning staff and accompanied by directions on their use.

Our cleaners bring a travel wet/dry mop that will be used on non-carpeted areas. If you do not have a vacuum, the cleaner will not be able to properly clean any carpeted areas.

Sparkle Spotless provides a comprehensive post-renovation cleaning service specifically designed to tackle the unique challenges that come with newly renovated spaces. For more information please contact us at either by email hello@sparklespotless.com or by phone 1 (236) 777-0108.

Yes, special instructions can be left for the cleaning professional at the time of your appointment. Please note that our cleaners are not permitted to moving around large appliances or furniture. If you require this to be done for a deeper clean, please do so before the time of your clean.

We understand that a clean workspace can reduce the likelihood of employees getting sick, thus allowing your business to be more productive (and more profitable). We follow best practices in eliminating pathogens such as bacteria and viruses, using cleaning disinfectants. A clean workspace has been shown to reduce the probability of catching the common cold by 80% and reduce absenteeism by 46%!

We clean during both. Our cleaning staff is able to clean day and night, depending on your preference. Many customers give us a key for after-hours cleaning, so we can clean without disrupting your work. Our cleaning staff are insured and bonded, and Sparkle Spotless will coordinate all necessary documentation with your building manager.

Yes, all of our cleaners come outfitted with a full kit of cleaning supplies & equipment to bring on site. If you select ongoing service, we also provide heavy equipment such as vacuums, mops, dry mops, and squeegees.

Absolutely. Sparkle Spotless takes pride in on our quality control. Our manager typically joins the cleaners on their first clean, and follows up periodically, by email and in person, to make sure we consistently do a great job. Additionally, we value client feedback and encourage our clients to communicate with us when their needs change.

Send us an inquiry via email at hello@sparklespotless.com or call/text 1 (236) 777-0108

We get it right or we make it right. If you’re not satisfied with your clean, you can request a free reclean.

Customers can request a reclean either by email hello@sparklespotless.com or by phone 1 (236) 777-0108 — as long as the appointment was completed within the past 48 hours. The reclean appointment must be scheduled and completed within 72 hours of contact. Please let us know where we fell short. Our customer service team will respond promptly.

There is no specific limit on how many recleans a customer can receive. We want to ensure fair use of the benefit and guarantee a great experience every time. With that said, we reserve the right to require additional time and budget for future cleans and/or void the guarantee for future cleans (if requested excessively).

We accept email money transfers and all major credit cards. Please note that we do not accept cash payments.

Tipping is optional and not expected. You are free to tip, and cleaners are free to accept, but not request tips, at any time.

Your credit card will be charged at midnight on the day that your appointment takes place. You will receive an automated email with the transaction summary to notify you when and how much your card is charged.

We assess a $50 cancellation fee to appointments not canceled by 3PM (depending on time zone) the day before the appointment, unless that clean is a specialty clean. For specialty cleans (including but not limited to post-construction/post-renovation cleans), a cancellation fee amounting to 50% of the price quoted for that specialty clean will be applied to appointments not canceled by 3PM (depending on time zone) the day before the appointment.